© 2020 Trustpilot A/S. On Razer side, I had provided all my proof of fraudulent transactions and even had a police report attached, but they refused me a refund, repeatedly telling me it was 'company policy' and that all transactions made to Razer were final and non-refundable. Absolutely worst customer experience ever I have seen in my entire life. Razer Warranty & Support in the UK. The only non-gaming laptop in Razer's lineup, the Razer Book 13 is a sleek and compact machine that reaches the very top tier of ultraportables in terms of … It is now the 12th and i still have no idea if my order has been shipped or not and im starting to feel like Razer has simply taken my money and wont be shipping my mousepad to me at all which is extremely concerning to me and makes me feel a little ripped off, i have no clue if this is normal for the company to take so long when it comes to their shipping process but im worried and im considering canceling my order and hope that i can get my money back if my product still hasnt shipped to me. Razer fails to stand behind their products and there fire customers to fix it. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Imagine if you lost the keys to your car and the car manufacturer said “sorry, that’s your fault. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET They released a synapse update that made all of my devises stop working with chroma or any of the customization options. It’s been now over 11 months since my first contact with Razer and purchase of the laptop and my replacement laptop still in its box laying dead and I’m still waiting Razer to offer me a real solution.No refund, no store credit no replacement of a new laptop. So far Razer warranty and support have been very untrustworthy! We apologize for any inconvenience and appreciate your understanding during this critical time. You can also search the downloads library using the search field beside this text. Razer … With the Razer Chroma™ SDK, game devs can create smart lighting effects that react to in-game events, such as flashes for … They have great designs for their products, but the quality is absolute bottom tier. Razer warranty on laptops only last a single year. Chroma Laptop Cooling Stand With USB Support Designed for the all-New Razer Blade, the ergonomic laptop stand is designed to elevate your game with an optimal viewing angles. Are you kidding me ? Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. It is now almost 2021. Service Centre UK. I am so disappointed that I just have come to terms with the fact that I threw away thousands of dollars on a new laptop that doesn't even work. does razer have a phone number for customer support? Online Store. I would bet money that they gave me the same laptop. Sent to razer RMA twice and still not fixed. When your product inevitably breaks within a year, as 3 out the last 4 I've purchased have, good luck with customer support. :)Replacement unit arrived faulty with stuck on BIOS. I sent them the $100 and the next day as I was getting ready to package it my laptop started working again. GO BUYER'S BEWARE. As the title says, I purchased one of their gaming mice for the third time in a few months because the clicker stopped functioning properly. Try reaching out to/u/RazerCustAdvocacy here on Reddit. However, upon contacting Qoo10, the money was immediately refunded with no questions asked. Razer is the world leader in high-performance gaming hardware, software, and systems. Contacted customer support for them to have me try a multitude of troubleshooting to fix the issue. Web-based help and support for your Razor product (will open a new window to US-based customer service webpage). This thread is archived. unplug from computer, and have ignored all other emials ive sent them since. 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